1. EDUCATION

Education Goal 1 - Be a leader in providing quality programs

Print and Electronic Resources Acquired to Support Teaching

Significant Print Resources (Non-serial) Acquired in 2004

• The Flinders Library became a member of the Academic and Research Libraries Acquisitions Consortium in 2003. Following an extensive tender process the Consortium members signed three-year contracts for book supply with YBP Library Services for overseas books and with James Bennett Pty Ltd for Australian books. The terms of trade are commercial-in-confidence, but as a result of this initiative, and the improvement in the exchange rate, the average purchase price of a book fell by 16% in 2004. As a result the Library was able to purchase over 1,000 additional texts to support the University's teaching and research programs.
• The Gus Fraenkel Medical Library undertook a comprehensive review of the currency and coverage of the monograph collection against the Brandon/Hill selected list of print books for the small medical library . This is an internationally recognized list widely used to select books for medical libraries. The review showed that in some areas of medicine the collection lacked currency and depth.
  The library purchased 200 books from the list. This has updated the collection and ensured that we hold current highly recommended titles across a broad range of medical specialties. New procedures for selecting books are being developed in consultation with academic staff to ensure we maintain currency in the collection. The Flinders Medical Students Society also contributed to the collection review and suggested new titles for purchase.
• 500 volumes acquired for the Indonesian collection via the National Library's Regional Officer in the Australian Embassy, Jakarta.
• The Law Librarian was, with Professor Mark Israel, awarded an $8,000 grant by the Law Foundation of South Australia. Print and audiovisual materials on the topics of Justice and Human Rights will be purchased from the grant.
• 300 additional copies of core textbooks purchased to support first year undergraduates.
• Procedures were reviewed to ensure that recommended readings and similar lower priority items on reading lists are acquired.
• The mathematics and science components of the TRC were enhanced following the upgrade of the BEd (Secondary Science) to a double degree BEd (Sec)/BSc.
• Increased funding for nursing texts was provided in response to comments from students.
• Several expensive encyclopedias were added to the collection including:
  • Encyclopedia of nanoscience and nanotechnology
  • Encyclopedia of biodiversity
  • Encyclopedia of psychology
  • Encyclopedic dictionary of condensed matter physics
  • Encyclopedia of water science
  • Stanford encyclopedia of philosophy

Significant Electronic Resources (Non-serial) Acquired in 2004

• Lippincott's Clinical Choice Electronic Books collection (42 major medical textbooks)
• Wiley Interscience e-Books (selection of 110 science and medical textbooks)

Significant Donations

• Synopsis of the Birds of Australia by John Gould (1837-38) - donated by Associate Professor Peter Howell.
• A collection of unclassified documents pertaining to the 1980's ANZUS dispute - donated by Mr Timothy McDonald.
• A collection of 3,000 books covering new literatures in English - donated by Professor Ronald Klein.

Important Collection Development Projects in 2004

• During 2004, the Liaison Librarians received training in subject profiling using YBP's GOBI database to assist with book selection. A trial project commenced with the Medical and Nursing Librarians using email to alert academics of new books in their subject areas. Academics can select titles online with the Library authorising the selections for purchase and assigning funding. The four month trial will be evaluated in early 2005, and if successful, the service will be offered to all academics.
• The Bibliographic Services Section received thanks from the Director-General of the National Library of Australia for contributing catalogue records to the national database. The Flinders Library was acknowledged as being among the top ten contributors. Flinders contributes records and/or holdings information for all items acquired for its collections to assist with national resource sharing.
• Migration from the Dewey Decimal Classification edition 21 to edition 22 commenced following a review of the new schedules. The Library undertakes to provide metadata to aid discovery and access to resources in its catalogue and on its website.
• Liaison Librarians withdrew 3,044 volumes from the shelves, as part of the Multiple Copy Weeding Project, this project began in 2003.
• A book sale consisting mainly of out-dated multiple copies of textbooks withdrawn from the collection was held in October. The books were sold for a nominal amount with gross takings totalling $2,700. The income received from the sale supplemented the Library's book vote.
• Following comments from users, the use of very short loans (1 day) was, to a large degree, phased out. As part of this process Resource Management ordered extra copies of many heavily used textbooks.
• A project to convert 16,865 short term loan items in the Central Library, which had not been borrowed for 2 years, to 28 day loan was carried out. Similar work was done in the other branches.
• The missing books replacement policy was reviewed to ensure the timely replacement of lost items.
• A review of the picture book and fiction components of the Teaching Resource Collection (TRC) was commenced. Many superseded items of historical interest were transferred to the Children's Literature Collection within Special Collections.

Resource Management Key Statistics and Key Performance Indicators

Key Statistics

• 15,167 monograph volumes acquired (excluding electronic below)
• 1,430 electronic book titles
• 5,120 journal titles acquired (excluding electronic below)
• 19,615 electronic journal titles
• 27,618 new serials issues receipted
• 18,207 documents/loans requested from other libraries to support researchers
• 5,932 documents/loans supplied to other libraries
• 4,690 documents/loans supplied to students studying externally
• 375 public and staff workstations supported
• 7,448 web pages maintained (public and intranet)
• 25,904 requests per day (average) for library web pages excluding Voyager
• 18 servers managed
• 29 databases hosted
• 8,599 items supplied from Joint Library Store
• 186,550 volumes reshelved (Central Library, excluding Law Library)
• 30 FTE staff (including casual/contract)

In total over 518,000 physical information resources were throughput by staff in the Resource Management Division in 2005.

Key Performance Indicators

• 100% of new course books catalogued within 24 hours
• 100% of new journal issues processed within 24 hours
• 78% of loans reshelved within 24 hours
• 95% of document delivery requests processed within 24 hours
• 81% of flexible delivery requests processed within 24 hours.
• 20 volumes catalogued per staff member per day (average)
• 5 weeks supply-time for book orders from major suppliers (average)

Purchasing Power

• The Australian dollar rose approximately 1% against the US dollar and fell 5% against Sterling
• The international inflation rate for books was 3%
• The international inflation rate for print journals was 7%
• The average purchase price per book was $71.05
• The average purchase price per journal was $739  

Physical Learning Environment

Central and Law Libraries

• The outer foyer and the inner foyer/new books area were upgraded. This provided new lighting, a new suspended ceiling, new entry signage, and an attractive casual seating area. A particular feature of the area is an attractive university crest rendered onto glass by a local artist. This relatively small upgrade to what was a much worn area has lifted the building.

• More large tables were provided for students to work in groups. These have proved to be very popular and heavily used. Demand for this type of facility has outstripped our supply of discussion rooms and so we have tried to use features of the building such as stacks to provide separation between those working in groups and those working alone in silent study areas. This has been fairly successful but more discussion rooms are needed.

• Minor works funding was provided for the expansion of the Special Collections stack to a new location on level 3 and the collocation of the Law and Special Collections Service point. Building work commenced in November and it is aimed to be completed before first semester 2005. Features of the project include:
• An extensive closed and secured storage area, Special Collections Reading Room, offices for the 3 librarians plus a combined workroom for the support staff, adjacent to a shared service point.
• The creation of a larger staff team which will result in extended hours of access for special collections and the establishment of a Law Library Information Desk. This and the enhanced flexibility and stronger backup possible in a larger team will bring enhanced service levels to both Law Library and Special Collections patrons
• Relocation of the law book collection. This has freed space in the existing Law Library Reading Room for expansion of the law reports, journals and legislation print collections.
• Relocation of the law reference collection to a more accessible location.
• An additional student computer lab.
• To make space available little-used serials from closed subscriptions in the 6,7,8 & 900 classes were transferred to the Universities Research Repository of South Australia. The 7 & 800 classes were relocated to level 2 and the 900 class relocated to the southern side of level 3.

• Minor works funding was provided to develop a new student computer laboratory that fronts the plaza on level 0. This room will be accessible to students 24x7. During library opening hours access will be from within the Library and outside of these hours access will be from the plaza. To ensure the security of the building only one door will ever be open at a time. Extended opening hours will be provided from first semester 2005.

Sturt Library

• A number of leaks in the roof caused some disruption to services and damaged newly installed carpet.
• Work commenced to provide a door between the Library and the S311 computer lab which is now managed by the Library. This work is scheduled to be completed before first semester 2005. Some refurbishment of room S311 is included in this project.

Gus Fraenkel Medical Library

• The remaining old carpet in the staff areas and seminar rooms was replaced in December 2004. This completes the replacement of the carpet in the Medical Library.

Library Services to Support Teaching

Opening Hours and Attendance

• In response to comments from students in surveys and via the suggestion box the Central Library hours were increased by one hour with Friday night closing extended from 6.00pm to 7.00pm . This meant that the Central Library was open for 84 hours per week through semester. All other opening hours remained unchanged.

• Using the 2004 CAUL data, the Library's 2004 hours ranked equal 4th amongst Australian university libraries.

• There was a large increase in attendance, 23% across all branches. Given the small decline in general circulation it is probable that this represents extra use of facilities. Three significant changes to facilities occurred, extra student workstations, improved printing facilities and extra group study facilities.

Lending Services

• The transfer of information regarding outstanding debts to the Library from Voyager to Student1 recommenced after being interrupted by the Voyager and Student1 implementations. This means that all sanctions against borrowers who lose books or otherwise incur a debt are now implemented in a fully automated fashion. Having achieved this, all lost book procedures were subsequently revised and updated.

• There was a small drop of 4% in general circulation volume, and a large drop of 32% in reserve lending as e-reserve continued to develop at the expense of the paper reserve collections.

• Loans of lecture video and audio tapes dropped by approximately 50% as this material transferred to streamed delivery via the web.

E-Reserve

The decision made in 2003 to proceed to, as far as possible, a full conversion from paper to e-reserve was pursued. The following progress was made:

• Central – all possible new items were processed to e-reserve. Approximately 2,700 of the carry over of 8,500 short items on paper reserve were converted. It is anticipated that the balance of 5,800 will be converted in 2005.
• Sturt – all possible items are now on e-reserve.
• Medical – all possible items are now on e-reserve.
• Law – All possible new items were processed to e-reserve and, approximately 300 of the carry over were converted. Work will continue in 2005.
• Operating procedures were reviewed and streamlined.
• A ‘broken links' checking process was implemented on a routine basis.
• Loan transactions from paper reserve again dropped reflecting the growth in e-reserve.

Multimedia Services

• 7,850 ID cards were produced.
• The equipment that produces these cards was stolen early in the year in a well organized professional theft. No data of significance was lost in this theft. The equipment was replaced (just!) in time to enable cards to be issued to new students.
• There was a precipitate drop of 45% in the volume of photocopying which was matched by a 42% rise in printing volumes. Printing and photocopying volumes are now about the same.
• New digital printers installed very late in 2003 functioned very well as did the printing management system. An upgrade of the printing management system late in the year will allow for further new developments such as colour printing.
• New public copiers were provided when 14 older machines were replaced.
• The upgrade of microform equipment continued with the purchase of a further microfilm and fiche scanner/printer.
• Use of the photographic service declined slightly.
  
  

Information Technology

Significant IT Resources Acquired in 2004

• The Library installed 80 new student PC's and 5 new student printers.

• A 24x7 student computer laboratory was constructed in the Central Library for occupation in January 2005.

• ENCompass and Linkfinder Plus software was acquired at a discount rate following joint contractual negotiations with the US supplier and the University of Adelaide and University of South Australia libraries. A new server was also purchased. This service will enhance access to the Library's resources through the provision of a single interface to search an unlimited number of resources simultaneously and to display citations with embedded links to fulltext documents.

• Interlibrary Loans Manager software was purchased from the U.S. Research Libraries Group and will be implemented in 2005.

Important IT Projects in 2004

• 2004 examination papers were digitised for access via Voyager.
• FAN authentication was implemented for patron access to My Record details on Voyager.

• Access to Library web pages was enhanced by the addition of Dublin Core metadata.

• Loan slips printers were installed at the circulation desks in all libraries.
• 10,000 records for titles in the Library of American Civilization collection were purchased and loaded to Voyager to enhance access to individual titles in the collection.

• 1,400 AusStats records were procured and loaded to Voyager with online links for improved access to Australian Bureau of Statistics publications.

• Links to location maps of the Library were added to catalogue records to assist users to quickly and easily determine the precise location of the resource they are seeking in the Library.

• A number of different reports were produced on a routine basis to assist Library staff to monitor demand for titles in the collection. The following statistical reports from Voyager indicate demand and additional copies are ordered according to need. Eg. Titles with a high number of loans; titles with a high number of holds; and interbranch loans. Missing titles lists are also produced routinely and replacement copies ordered as required.

• Some years ago Library IT staff created software to provide a CD-ROM backup of the Library's Dynix catalogue in the event of catalogue downtime. In 2004 a Voyager compatible version of the software was developed and used effectively when access to Voyager was unavailable during its latest software upgrade. In addition, BackPAC updates were sold to two customers of the software, Swinburne University and the London Library.

• The addition of cover illustrations to catalogue records was trialled. It was decided that the illustrations did not add significant useful information to the records and the practice was discontinued.

• Staff computers were upgraded to Windows XP to provide compliance with the new Unicode specifications introduced by Voyager.

• The authors of Library web-pages will receive automatic email notification of web-page expiry in future to ensure the review and currency of information provided on the Library's web-site.

• The Library Website was reviewed by a working party comprising John Banbury, Raechel Damarell, Ian McBain (Chair), Jessica Raeburn and Kate Sinclair. Proposals were developed that simplified and focused the page on the needs of particular groups. Before these proposals could be implemented the University decided to review its pages. At an early meeting of the University's Web Page Advisory Group there was discussion of the establishment of a template for cost centre webpages. In the light of this the Library decided to leave its present page unchanged until the situation regarding templates became clearer.

Measures Taken to Monitor the Quality of Programs

• IRUA ( Innovative Research Universities Australia ) libraries undertook a joint project to benchmark their processes for the acquisition and cataloguing of monographs. Collaborating via email and using an agreed methodology, the unit cost of processing a monograph was determined for each institution. The data indicated a wide amount of variance with the lowest cost at $19 per volume and the highest cost at $60. The Flinders Library had the second lowest unit cost for purchasing and cataloguing new books into the collection at $22 per volume.

• The accreditation team from the Australian Medical Council visited the Gus Fraenkel Medical Library. They took particular note of eReserve and its integration with WebCT and PBL case materials. The report on the library was positive.

• The University Student Satisfaction Survey was run. This has a section on Library services. Given that this creates a considerable survey load on students the Library decided against also running the ‘Rodski' user satisfaction survey. The ‘Rodski' survey will be run in 2005. At the time of writing the outcome of the Student Satisfaction Survey wasn't available.

• The results of the 2003 ‘Rodski' survey were put onto the Web with details of the actions that have been taken to address the matters of concern raised by users.
• (See http://www.lib.flinders.edu.au/info/rodski.html ). The responses are:
• $160,000 has been allocated to provide additional new student computer workstations in all four libraries in Second Semester 2004
• New digital photocopiers have been purchased and installed in all four libraries.
• The Library's missing item policy has been reviewed to ensure more rapid consideration of the replacement of items reported as missing.
• A process to monitor and manage shelving accuracy has been instituted.

• An electronic version of the Library's suggestion boxes called ‘Tell us' was created and placed on the Library's homepage.
• Recognizing that to develop effective services the Library needs to know more about the use of library services and general information seeking behaviour of offshore students, a survey instrument was developed that could be delivered electronically. This was discussed with the DVC (I) and the DVC (A). At the same time, through CAUL, a group of libraries decided to join together to create a common survey instrument for offshore students that could be benchmarked. The Library decided that a common approach was of greater utility than an in-house survey and decided to participate in this process. It is hoped that a survey can take place in 2005.

Staff Development Activities

ULSA Joint Staff Development Program

The Staff Development co-ordinators of the 3 SA University libraries continued in their collaboration to present six workshops during 2004, each library being responsible for hosting two. The aim of the program is to enable staff of the three institutions to interact and discuss issues of common interest, and to effectively share the staff development resources of the three libraries. Topics covered ranged from “Cross-cultural communication” to “Preparing and publishing a professional journal article”.

There were 30 attendances of Flinders Library staff at the workshops. Evaluation by attendees indicated that the sessions were successful in achieving their objectives.

Senior Management Presentations

Two presentations by Senior Management during the year were very well attended by staff from all sections of the Library.

In August, Bill Cations and Ian McBain reported on their recent overseas study tour which included visits to Flinders partner institutions in Hong Kong and Singapore . They also attended a conference entitled “Managing Change in University Libraries” in Poland , and made visits to Voyager libraries in Finland and Sweden .

The culmination of the year's staff development presentations program took place in November. Bill Cations, the University Librarian made a comprehensive presentation to forty staff on 2004 in review and projections and plans for 2005, both university-wide and in the Library. Highlighted in the review of 2004 were the development and strengthening of Library collections, development of quality assurance policies and upgrading of student computers, printers and other equipment.
For 2005 in the Library, the HECS Plus funds for additional resources for first year students, the 24/7 computerlab, establishment of links to Areas of Strategic Research Investment and improved resource access through ENCompass and LinkfinderPlus were given prominence. Finally the vital contribution of the enthusiastic and professional staff was acknowledged and all were thanked.

Library Staff Conferences Attendances

During 2004, there were eighteen staff attendances at major international, interstate and local conferences. Two members of the senior executive group attended “Managing Change in University Libraries”, in Poland. A large contingent of five staff attended the VALA conference in Melbourne. VALA is the regular venue for discussing developments in technology in libraries. A report session by the five delegates was very well attended by staff. Staff also attended interstate conferences on women in Management, Issues in Library Management, the Kinetica database and Law Libraries. In Adelaide , five members of Library staff attended the New Librarians Symposium, a national event, which was convened by Flinders Library . The AUQA conference in Adelaide was also attended by two Library staff members.

Contribution to University Staff Development

The Library made a contribution to wider University Staff development in a number of areas, for example:

• Two courses were run by Library Staff as part of the University's Staff Development Program Using electronic journals for academic research and Academic journals: how are they ranked?
• Library staff also participated in the Flinders Foundations of University Teaching programme for new academics. This involved a presentation about Information Literacy Training and participation in a panel.
• A senior staff member participated in a panel run as part of the Managing Performance course run by the Staff Development and Training Unit.
• A staff member participated in a panel at the First Year Teaching Forum.
• A staff member participated in Staff Development and Training Unit workshops on Publishing in Journals.
• The Library again provided one of the School of Medicine 's EdIT Seminars when the Medical Librarian presented a session on EnRoute to 50 academic staff.
• The Library provided a session at the University's Educational Innovations Showcase in June when the Medical Librarian made a presentation entitled Teaching computer programs without intensive face-to-face training in the stream Innovative Use of Information and Communication Technologies.
• The University's Educational Designer and the Associate Librarian (Reader Services) jointly ran a seminar on ‘Reusable Learning Objects' in 2 faculty staff development programmes.

Education Goal 2 - Provide leadership in the provision of programs relevant to all stakeholders

Professional Activities

Staff Participation in Professional Associations

Bill Cations

• Council of Australian University Librarians (CAUL)

Lynda Clarke

• South Australian Document Delivery Interest Group (SADDIG)
• SA Kinetica Users Group

Helen Culshaw

• Australian Law Librarians Group Executive
• Member, Australian and New Zealand Academic Law Librarians' Group

Adele Lenz

• ALIA ARCOM Committee

Janetta Mascilongo

• ALIA ARCOM Committee (Convenor)
• SALIN
• ALIA SA

Chris Moore

• ALIA RAIS Committee (Treasurer)

Jessica Raeburn

• ALIA RAIS Committee, ALIA ARCOM Committee

Kate Sinclair

• Convenor, 2nd ALIA New Librarians' Symposium: Beyond the Stereotype, Dec 2004.
• ALIA New Generation Policy and Advisory Group Committee
• ALIA SA.
• SALIN

Tom Snook

• ALIA ARCOM Committee (Treasurer)

Robyn Walden

• SA Kinetica Users Group

Debra Zott

• ALIA ARCOM
• SALIN

Staff Membership of University and Cross-Institutional Committees

Paul Alderson

• Flinders University Emergency Control Committee

Meg Apsey

• Flinders Info Tech Users Group
• Medical Library Advisory Committee
• School of Nursing Educational ICT Committee
• Women's Consultative Committee (WCC)

John Banbury

• Flinders Info Tech Users Group

Jan Baskerville

• OHS Auditors Team

Kaye Baudinette

• Adelaide Theological Library Committee
• ARLAC Management Committee
• IRU Australia Libraries
• IRU Australia Libraries Technical Services Benchmarking Sub-Committee
• Resources Committee
• Unilibraries SA Systems Advisory Group
• Unilibraries SA Technical Services Benchmarking Sub-Committee
• Unilibraries SA URRSA Sub-Committee

Peggy Brooksby

• OHS Auditors Team

Ian Brown

• Computer Support Group
• Unilibraries SA Systems Advisory Group
• Systems Integration Group

Bill Cations

• Academic Senate
• Council of Australian University Librarians
• IRU Australia Libraries
• Infrastructure Committee
• Library Advisory Committee
• Medical Library Advisory Committee
• Unilibraries SA Committee
• Vice Chancellor's Committee

Ashton Claridge

• OHS Auditors Team

Lynda Clarke

• Unilibraries SA Document Delivery Committee
• Unilibraries SA Regional Collections Planning Group
• Library Quality Assurance Group

Helen Culshaw

• Board of the School of Law
• Flinders Journal of Law Reform Editorial Board
• IRU Australia Libraries Study Tours
• Law Student/Staff Consultative Committee
• Library Quality Assurance Group
• Unilibraries SA Joint Staff Development Committee (Convenor)

Raechel Damarell

• Open Day Committee

Jo Hall

• University OHS Committee

Ian McBain

• Educational Matters Advisory Group (EMAG)
• Design Advisory Group (DAG)
• Disability Committee
• Humanities Research Centre for Cultural Heritage and Cultural Exchange Library Working Group
• IRU Australia Libraries
• Service Providers' Forum
• Web Pages Advisory Group

Miranda Morfey

• Flinders Info Tech Users Group
• WebCT Advisory Committee (WAG)
• School of Medicine Educational Information Technology Committee (EdIT)
• Women's Consultative Committee (WCC)
• IT Users Group (ITUG)
• Medical Library Advisory Committee
• Committee on Equal Opportunity (CEO)
• Faculty of Health Sciences Occupational Health and Safety Committee
• School of Medicine Year 3 Course Committee
• School of Medicine Curriculum Committee

Tony Nicholson

• Unilibraries SA Regional Collections Planning Group

Eli Pettigrew

• Finance Direction Group

Jenny Reid

• Service Providers' Forum
• Start Smart Committee

Tom Snook

• OHS Auditors Team

Jess Tyndall

• Primary Mental Health Care Australia Resource Centre (PARC) Steering Committee
• School of Medicine Year 4 Course Committee
• Bullying Consultative Group

Robyn Walden

• University OHS Committee

Staff Presentations and Publications

Baudinette, K. 2004, Purchasing books collaboratively: the Academic and Research Libraries Acquisitions Consortium, ALIA SA Acquisitions Seminar, Adelaide , October.

Dooley, G. 2004, 'Iris Murdoch's use of first-person narrative in The Black Prince ', English Studies, v ol. 85, no. 2, pp. 134-146.

Dooley, G. 2004, ‘An interview with Marion Halligan', Antipodes , June, pp. 5-7.

Dooley, G. 2004

• 2 reviews for JAS Review of Books (online).
• 4 reviews for Australian Book Review.
• 12 reviews for Writers Radio, Radio Adelaide
• 13 reviews for The Adelaide Review

Morfey, M. 2004, Search engine secrets: how to be a web wiz, South Australian Library and Information Network , CPA House, Adelaide, 22 June.

Morfey, M. 2004, Academic use of the internet, Staff Development Session, Flinders University , 28 September.

Morfey, M. 2004, En-route online tutorial generator , ALIA Alive and Clicking Seminar 2, 1 October, University of South Australia, Underdale Campus.

Morfey, M. 2004, Teaching computer programs without intensive face-to-face training, Educational Innovations Showcase, 18 June, Flinders University .

Raeburn, J., Renfrey, L. & Smith, K. 2004, The Vice Chancellor's Development Program for HEO5-7 Women, Australian Tertiary Education Management Conference, Hobart, September.

Sinclair, K. 2004, Challenge session (facilitator), ALIA Biennial Conference, Gold Coast, September.

Sinclair, K. 2004, Benefits of professional involvement, Presentation to MIPSA (Mentoring Information Professionals SA), August.

Sinclair, K. 2004, ‘Click to connect: successful online communication”, in The Librarian's Career Guidebook , ed. P. K. Shontz, Scarecrow Press, Lanham, MD.

Walkley Hall, L. 2004, Changing places: how a job exchange can (maybe) change your life, Paper presented at the 2nd ALIA New Librarians' Symposium, Adelaide , 3-4 December.

Zott, D. 2004, Oh to be like Siva: conflict and confluence, career goals and literary ambitions, Paper presented at the 9th Annual Conference of the Association of Australian Writing Programs, Flinders University , November.

Zott, D. 2004, Doldrums and dolphins: hope, challenge and write of passage in Jesse Martin's Lionheart, Paper presented at the Centre for Research in the New Literatures in English (CRNLE) Annual Conference, Kangaroo Island , December.

Education Goal 3 - Be a leader in fostering a student-centred approach to education

Services to Rural and Remote Students

Flexible Delivery Service

The Flexible Delivery Service continued to be in high demand with usage statistics increasing 10% over 2003. The Service is available to all students who live outside the metropolitan area as defined by postcodes. Staff continued to be proactive, emailing all eligible patrons to inform them of the service. In addition they posted a promotional flyer to all external students.

• 324 new patrons registered for the service.

• 4,700 requests for loans or copies were received and supplied to students eligible for this service which is based on residential postcode.
• 677 patrons use the service actively.

Remote Visits by Librarians

• The Medical Librarian visited the Northern Territory Clinical School , The Centre for Remote Health and the Northern Territory Department of Health and Community Services Health Libraries in Darwin , Alice Springs and Katherine. She met with staff and students and provided training on the use of electronic resources. Some issues relating to library services and resources were identified:
• Lack of access to recommended texts for year 3 medical students in Darwin .
• Lack of awareness of the Library's Flexible Delivery Service by Flinders students and staff on placement in the NT.
• Need for ongoing access to electronic resources training for Flinders staff and students.
• The following steps were taken to address these issues:
• The division between the services provided by Flinders University Library and those provided by the NT Health Libraries was reviewed and updated in the light of increasing levels of electronic delivery of information.
• Procedures to ensure that all books required by Flinders students at the Northern Territory Clinical School were purchased by the Clinical School and placed in the Health Libraries were established.
• Procedures were established to ensure that all Flinders staff and students on placement have been notified of the Flexible Delivery service.
• NT Health Library staff members have been trained in the use of Flinders resources and will provide on site training and assistance to Flinders staff and students
• The Science and Engineering Liaison Librarian visited the Lincoln Marine Science centre to provide information literacy training to the students based there and to discuss general library support issues with the staff.
• The Nursing Liaison Librarian visited the Bachelor of Nursing students located in the Riverland at the Flinders University Remote Clinical School (FURCS) to provide information literacy training to the students based there and to discuss general library support issues with the staff. To support the students in this expanding programme the Library provides copies of all texts as well as a growing number of other high demand titles. These are housed in a local collection within FURCS. At present there are 564 titles in the collection. The Voyager circulation client was installed at the beginning of 2004 enabling electronic circulation management. FURCS staff have been trained and supported in their use of this by the Sturt Circulation Librarian and Nursing Liaison Librarian.
• The Medical Library continued to support students of the Rural and Remote Clinical School. 165 items were sent to students in the Riverland, and Greater Green triangle, NT Clinical School and Out of Alice program students, Grad Dip in Remote Health students working in remote areas as well as 4th years doing their 6 week rural clinical placements. The number of photocopies sent continued to decline sharply with the growth of eReserve. The only photocopies now sent are those that cannot be made available through eReserve for copyright reasons.

Services to Specific Student Groups

• The Library continued its dual role in relation to students with disabilities. Providing assistance for students to use library and information resources and acting as the university's agent in the provision of adaptive technologies. A detailed report was provided to the University on these matters as part of the Disability Action Plan – 3rd Implementation Report during the year.
  
  Developments in 2004 included:
  
  • In the Central and Law Libraries most adaptive technology was relocated to a new area on level 2. This has provided a better study area for the students and made it easier for Library Staff to support the students and maintain the equipment. An new computer was provided equipped with the Zoomtext software.
  • In the Sturt Library the specialized computer was replaced and a later version of the Jaws software installed. A new CCTV and a Brailler were installed in response to the needs of vision impaired students.

  All adaptive technology equipment was funded by the University through Health and Counseling and we thank them for their ongoing support.
• The ‘Return to On-Line Study' programme, developed within Aging Studies, and aimed largely at fully on-line external students ran in the lead-in to first semester. The Library provide three key components of this, a version of the Library assignment tailored to remote students, web use training via an EnRoute tutorial and WebCT training via Camtasia. An evaluation of the programme showed a very positive response from the students.

• A Liaison Librarian works with Yunggorendi students who undergo an intensive two week orientation programme before the commencement of 1st Semester. As part of this programme they spend half a day in the Library. They are given a basic Library tour and a hands-on session on how to use Voyager to find Library materials relevant to their course. This is followed by a brief quiz aimed at testing their understanding of the preceding Voyager instruction session. It is also compulsory for all students enrolled in the core Yunggorendi topic EDES1301, ‘Aboriginal and Torres Strait Islanders' Issues in Higher Education' to complete the online library assignment during 1st Semester.

Library and Information Literacy Skills Instruction

• The development of training materials for delivery via the WWW continued.
  • More tutorials were developed using the EnRoute software, there are now 8. They can be seen at http://www.lib.flinders.edu.au/tutorial/ . A number of topic co-ordinators incorporated these training materials into their WebCT topic sites. For example the Lexis.com and Legaltrac are incorporated in and accessible via the WebCT for LEGL 1001.
  • The training course for using WebCT, produced using the Camtasia software, was redeveloped. New training courses were created for using university e-mail and Voyager. They can be seen at http://www.lib.flinders.edu.au/webct/tutorial/ . These tutorials were not aimed at replacing face to face training but rather at providing flexibility in time and location for students. Having these training materials did allow us to avoid running some training sessions where we predicted low levels of demand.
  • The Library assignment, which is delivered using a WebCT quiz, again ran effectively. It was completed by 2184 students. Students in 52 first year topics and the Foundation Course were required to complete the assignment. This compares with 49 topics in 2003 as students in Disability Studies joined the process for the first time.
• Using the CAUL statistics for 2003 to benchmark the size of our information literacy programme shows that we provided 0.86 training sessions per student (that is all students, not just first years and persons not EFTSU). This ranks us 7th amongst the 44 Australasian university libraries. These figures exclude any electronically delivered training which is a very large component of our activities. It is notable that some of the libraries with greater per capita participation than us provide their information literacy training within the context of a compulsory generic skill unit for first year students. This is the case for Murdoch University which is the only IRUA library to rank above us. At Flinders, engagement with the process is entirely down to the power of persuasion by the individual liaison librarian.
• The Gus Fraenkel Medical Library has now got a ‘presence' in every topic taught. Emphasis is shifting further from generic ‘library sessions' to subject-specific sessions run in topic time with an expectation that all students will attend. Several targeted lectures on particular subjects were presented. For example one was done within a Speech Pathology topic on locating research articles on different therapies for speech and language disorders occurring in children with various syndromes. Staff presented sessions in a wide range of locations including the Medical Library, CAL unit, lecture theatres, via Videoconference to the Riverland, seminar rooms in the hospital , FMC flats, the Centre for Remote Health in Alice Springs and Katherine, and the Northern Territory Clinical School in Darwin.
• Following high level consultation the University provided Liaison Librarians with access to all WebCT topic sites in their area. With the implementation of the Web Presence in Every Topic (WebPET) process, this is crucial step in remaining in contact with changes in teaching and learning and in developing new services for students.
• In the Law Library EnRoute tutorials were developed for Lexis.com and Legaltrac to complement teaching in Australian Legal System and Criminal Justice topics. The WebCT tutorial on case law and legislation was modified and used again successfully in 2004 for Australian Legal System. It was also used as a non-compulsory exercise in Legal Method. The Law Liaison Librarian worked closely with the relevant topic convenor to integrate research and library skills into LEGL 2001, Juvenile Justice and Child Protection , delivering tailored material over a number of months via lectures, a hands on tutorial covering resources and search strategies, and a WEBCT Quiz.
• In the Sturt Library a strong program conducted by the liaison librarians continued with an increasing focus of the sessions being the use of electronic resources, both local and remote. Postgraduate research seminars were also held after-hours in a bid to reach as many students as possible. Due to declining interest, general internet sessions were discontinued in 2004.
• Under the auspices of University Libraries SA, an Information Literacy day was held. The aim of this day was to showcase the information literacy training programmes of each South Australian University Library, to share ideas and identify opportunities for possible future collaboration. The day disclosed programmes which were very tightly focused on teaching and learning in each of the universities. Differences in content and emphasis were determined by the universities teaching and learning policies and practices, graduate skills goals and differences in pedagogies. In short there was some cross fertilization but little opportunity identified for future collaboration. It did however provide a useful opportunity to benchmark against local practice.

WebCT Student Help Desk

• There was some reduction in demand for assistance particularly in the area of student e-mail, this probably reflects the stability of the IMP email product.
• Face to face training numbers also declined slightly but this was supplemented by the web delivered training package, funded from this budget, and described elsewhere in this report.
• There was some turnover amongst student assistants as some of the stalwarts graduated and moved on. It proved possible to recruit good replacements showing the durability of the business model.

2. RESEARCH

Research Goal 1 - Increase the level of high quality research activity across the University

Print and Electronic Resources to Support Research

ENCompass

In 2004, ENCompass and Linkfinder Plus software was acquired at a discount rate following joint contractual negotiations with the US supplier and the University of Adelaide and University of South Australia libraries.

ENCompass is a complete solution for integrated simultaneous searching across multiple databases and multiple data types that maximises researcher access to electronic resources and will have a significant impact on how researchers retrieve information. ENCompass brings a diverse range of electronic resources together and allows them all to be searched simultaneously using a single familiar search environment.

If you retrieve a citation to an article that belongs to one of the many thousands of full text electronic journals that the Library subscribes to, automatic links will allow you to immediately retrieve and print the full text from your desktop.  If full text is not available, links to the Library's Document Delivery service facilitates easy submission of document requests.

Subscriptions Section

The Subscriptions Section continued to actively pursue the conversion of print subscriptions to electronic where possible. Approximately 80 titles were converted to online access including all Cambridge University Press, Institute of Physics and Elsevier titles, with the exception of the Lancet .

Following review it was decided to discontinue the production and despatch to suppliers of automatic claims from Voyager for outstanding print issues of serials. It was evident that routine claims were not being actioned by suppliers and that missing issues usually arrived after a short delay. We continue to forward final claims but these are undertaken manually.

2004 statistics indicate the high level of usage that major electronic resources are receiving. For example 205,000 searches were conducted on Medline, 74,000 on Biological Abstracts and 92,000 on CINAHL. The numbers of fulltext articles downloaded from key resources include: 177,000 from Proquest, 135,000 from Journals@Ovid, 124,000 from Wiley Interscience, 92,000 from Academic ASAP.

Significant Subscriptions Purchased in 2004

• Science Direct - a number of Elsevier backfiles were purchased with the result that many Elsevier journals are now available online from their inception. The new sets are:
  • Biochemistry, Genetics and Molecular Biology
  • Business, Management and Accounting
  • Earth and Planetary Sciences
  • Environmental Science
  • Neuroscience
  • Nursing and Health
  • Social Science
    
• JSTOR – provides electronic access to backfiles in >450 multidisciplinary journals.
• APAFT (Australian Public Affairs Fulltext) – includes access to APAIS and AGIS databases.
• SPRINGER Link – provides access to 1,116 electronic titles
• KLUWER – provides access to 650 electronic titles

Library Research Materials

New acquisitions purchased in 2004 with the aid of research funding included -

• Factiva – a fulltext database of Australian News Ltd. and Fairfax newspapers
• Science - electronic subscription
• PapersFirst database
• Manning's database of South Australian History
• Spanish Civil War Collection (microform set)
• First World War: a documentary record (microform set)
• Institute of Physics electronic archive (1874-1994) – provides access to 42 titles
• Wiley Neuroscience electronic backfile – provides access to 14 titles.
• In addition the Elsevier Biochemistry, Genetics and Molecular Biology backfile referred to above was purchased with the aid of research funds.

Research Goal 2 - Recruit and Graduate High Quality Research Higher Degree Students

Library Services to Support Research Higher Degree Students

Document Services

In 2004 the Document Services Section and the Subscriptions Section were co-located. This was the final stage in the restructure of the two sections which commenced with them reporting to the same manager in 2003. This initiative has proven extremely successful in terms of staff flexibility and efficiency with a reduction in staffing of 1.8 EFT. It also enables more informed decisions regarding the most cost effective way to acquire journal literature, by subscription or document supply.

The Document Services Section has continued to improve its services via the innovative use of technology. A management system, Tracker, was developed using Filemaker software. Tracker records requests, orders and receipts and provides patron notification of the status of their request at all stages. The Section continued to rationalise its suppliers and prefers requesting through our cost effective reciprocal agreement with Unilibraries SA. In addition, participation in a CAUL deal provides a 20% discount on overseas requests acquired through CISTI (Canada Institute for Scientific & Technical Information). 25% of requests were sourced from CISTI. Another supplier, the National Library of Scotland, featured a photograph of the Flinders Document Services staff in its 2003-04 Annual Report as an example of effective international resource sharing. A quota limit was re-introduced following its removal on a trial basis in 2003 and the new supply limit is 100 documents per annum after which charges apply. Supply to other libraries increased by 24% in 2004. This indicates a strong endorsement of the service provided by the Document Services Section and brings additional income into the Library.

In 2004, 18,200 items not held in the Flinders Library were sourced from other libraries in Australia and internationally on behalf of requesters at Flinders. Honours students, post-graduates and academic staff are eligible to request up to 100 items free of charge. A new scanner and a new fax machine were purchased and installed in 2004 to expedite the supply of requested documents. In addition, ILL Manager software was purchased from the Research Libraries Group in the U.S. to assist with the administration of requests.

Special Collections

• The archives of the Australasian Evaluation Society were donated to the library by Professor Colin Sharp.
• New material was received for the Children's Literature Collection and the Theatre Programmes Collection.
• New material was donated to the Evatt Collection by Susan Tracey of Randwick , NSW.
• A special cataloguing project begun in October 2003 was extended from February to July. The Dunstan Collection cataloguing was finished, and most of the books in the Ian Reid Collection were catalogued.
• A special project to catalogue the monographs in the Yelland Collection continued from 2003.
• Work continued on the cataloguing of the Research Publications for1997 to 2002.
• There were 9 requests from outside Flinders University to use the Evatt Collection and 6 visitors to date. The Dunstan Collection attracted 6 requests and 4 visitors. Four visiting researchers used the Eros Collection. Other collections which attract interest via the web page from interstate and overseas include the Bookplate Collection, the Heap Mannam Collection, and the Ingamells Collection. In addition to researchers making personal visits, the Special Collections Librarian carried out research in the collections on behalf of researchers who are unable to travel to Adelaide .

Liaison Librarian Services to Higher Degree Students and Research Staff

• Liasion Librarians saw many research higher degree students on a one on one basis to provide assistance with their literature searches, training in the use of relevant electronic resources and advice about Library services.
• Library staff contributed to a range of university staff development activities as set out under Education Goal 1 above. Higher degree students are a key audience for these programmes.
• Library staff participated in university and faculty programmes aimed specifically at research higher degree students, for example a session was provided on Academic Use of the Internet  as part of the Flinders University Research Higher Degree Professional Development Program

Digital Theses Program

The Library became a member of the Australian Digital Theses (ADT) program in 2004. ADT enables postgraduate students to submit their theses electronically. The theses are searchable online and accessible worldwide via the Internet. This initiative will enhance the exposure and distribution of research undertaken by Flinders postgraduates. The software has been installed and the first theses are planned to be digitised in 2005.

Other Projects Supporting Research

Reel numbers were added to 872 Australian Joint Copying Project records, which had been purchased from Kinetica and loaded into Voyager.

Research Goal 3 - Build Strong and Productive Research Links with Industry and Other External Bodies

Collaborative Alliances

• Unilibraries SA

  A number of collaborative projects were developed as the result of the Library's participation in the South Australian collaborative group Unilibraries SA which comprises the libraries of the University of Adelaide, Flinders University and University of South Australia.

• IRUAL

  The Library was an active participant in the Innovative Research Universities Libraries Group (IRUAL) which comprises the libraries of Flinders University, La Trobe University, Macquarie University, Newcastle University and Murdoch University .

• URRSA (Universities' Research Repository South Australia )

  URRSA is managed by the Flinders Library under the terms of a Memorandum of Agreement with the University of Adelaide and the University of South Australia . In 2004 a new $1.9m stack was completed on the site at Flinders University with the capacity to house 500,000 volumes. This brings the total capacity of URRSA to 1,400,000 volumes. The repository accommodates lesser used books and journal backsets from the main collections at approximately one-third the cost of accommodating them in the main libraries. Requests are lodged electronically via the Voyager catalogue. They are delivered electronically or by courier within 24 hours, or users may collect them personally.

• ARLAC (Academic and Research Libraries Acquisitions Consortium)

Following a competitive tender process in late 2003, the Library purchased the majority of its books by contract through the ARLAC Consortium in 2004. The improved discounts available to Consortium members, along with an improvement in the exchange rate, increased the Library's purchasing power significantly. The Library purchased >1,000 more books for its collections in 2004 for an equivalent outlay to 2003. In addition the average supply time was reduced from seven to five weeks.

• ATL ( Adelaide Theological Library)

The Memorandum of Agreement (MOA) between the Flinders Library and ATL has operated since 1998 and was reviewed and subsequently renewed in June 2004. Under the provisions of the MOA, the Flinders Library is contracted to supply ATL with online catalogue access, acquisitions services, catalogue records and IT support. There were 2,463 volumes purchased and catalogued on behalf of the ATL Library in 2004. Income generated from the contract assists with staffing in the Library.

3. International

International Goal 1 - Internationalise to enrich the University Environment

Library Services to Support International Students

The International Students Liaison Librarian works with International Students in a number of ways:

• AusAid students are given an intensive induction programme in January/February each year. A component of this involves Library orientation, which is spread over several days. All groups are given a 1.5 hour general Introduction to the Library and a Voyager session followed by supervised practice. They are then divided into subject areas and have a 1.25 hour session with their relevant Liaison Librarians. These sessions concentrate on using databases and electronic journals. The original group then comes back together for a 1.5 hour session "Introduction to the Internet for Academic Purposes". Optional 1.5 hour recap sessions are offered by the respective Liaison Librarians for students who feel they need extra assistance.
• Non AusAid international students arrive at different times and, therefore, do not get the formal orientation programme that AusAid students get. In first semester they participate in the general StartSmart activities offered to all students.
• Following discussions with the International Student Services Unit the Library has offered orientation programmes in the middle of the year to assist students starting in second semester.
• Training and orientation sessions focused on the needs of international postgraduate research students have been provided within these programmes.

International Goal 2 - Increase the number of international students in quality programs and generate additional income

Librarians' Visit to Offshore Partners in 2004

The University Librarian and the Associate Librarian (Reader Services) visited Flinders partner institutions in Singapore and Hong Kong to review the adequacy of library support for Flinders offshore students.

4. COMMUNITY ENGAGEMENT

Community Engagement Goal 1 - Contribute to the Social, Cultural and Economic Well-Being of Society

Flinders Staff Contribution to Projects Valued by the Community

• The Special Collections Librarian continued to spend half a day per week indexing for the Austlit project.
• The Special Collections Librarian was awarded an Arthur Keain Staff Development Grant by the University to visit Sydney in August to carry out research at the Mitchell Library for a scholarly edition of the Private Journal of Matthew Flinders. This is to be published by the Friends of the State Library of South Australia in 2005. While in Sydney , she also had a meeting with the Manuscripts Curator of the State Library, Paul Brunton, who is a noted Matthew Flinders specialist. Various aspects of our collections and Flinders-related projects were discussed with him.
• Subject Index to SA Legislation (SISAL), the Law Librarian has continued as a member of the Project Team of the Australian Law Librarian's Group which updates and maintains this online index. She had responsibility for the October to December 2004 update.
• Weblaw: the Law Library has undertaken responsibility for creating and maintaining the database on Policing within this national portal. The Liaison Librarian consistently monitors relevant electronic information resources within the subject area and updates the database accordingly. Professor Andrew Goldsmith has continued in his role of academic referee during 2004.

Cultural Programs Hosted or Supported by the Flinders University Library

• Six ‘Fridays at the Library' events were held in 2004. Displays were mounted in the Noel Stockdale room to supplement the events. The events were:
  • March – Professor David Clark, Guantanamo Bay
  • April – Professor Peter Schwerdtfeger, Adelaide 's water resources.
  • June – Bloomsday 100th anniversary.
  • August – J.M. Coetzee.
  • September – Marion Halligan, Susan Sheridan, John Coveney and Marika Tiggeman – Fuel, Fashion or Fetish? : Food in the Australian psyche.
  • October – Professor Don DeBats – US elections
• The Central Library foyer was used for displays by university organisations, including the Flinders Christians, Green Transport, The Islamic Association, and the Public Health Department of the School of Medicine . Selections from material previously displayed in the Central Library have been displayed in the Sturt and Medical Libraries during the year.
• The Israeli Embassy lent a display on the Archaeology of Israel in April.
• The Library continued to provide facilities for the public programmes Writers and Their Worlds and the Lunchtime Music Concert series.

Community Engagement Goal 2 - Be a Connected and Collaborative University

Library Resources and Services to FMC

The Medical Library provides a comprehensive library service to Flinders Medical Centre staff, this includes:

• The ability to join the library and borrow items
• Access to a wide range of databases and thousands of electronic journals through the library's web page.
• Document Delivery Services, which provides, per annum, up to 100 copies of articles or loans of books not held by the library per annum free of charge.
• Access to seminars and training sessions on using library resources which are provided on a regular basis.

The Library is accredited as part of the hospital's accreditation process.

In 2004, Medical and Sturt Library staff were involved as facilitators in the workshops held 4 times per annum by the Australian Centre for Evidence Based Clinical Practice. These workshops, entitled “Locating the Evidence”, are hands-on sessions where intensive training is given in the use of Evidence-Based medical databases. These sessions, which train medical staff in Evidence Based Medicine are important in increasing the profile of the library. Training in Evidence Based medicine for 2nd year medical students has now become part of these sessions.

Library Resources and Services to the Australian School of Science and Mathematics (ASMS)

Under the provisions of an MOA, the Flinders Library provides library services to the staff and students of the ASMS. The contract includes online catalogue access and the provision of catalogue records to support courses offered at ASMS. 2,880 volumes were catalogued for ASMS in 2004 and the books are accommodated in the Sturt branch library.

Graduate Borrowing Service

1450 graduates were registered to use the scheme which functioned well throughout the year.

Schools Enrichment Program

Tours of the Library were offered as part of this program in 2004. 72 students attended from both metropolitan and country schools.

Work Experience Placement for Overseas Students

In October the Library hosted two Indonesian University students for three weeks' work experience. They were two of eighteen students who came to South Australia as part of the Australian-Indonesia Youth Exchange Program. The program provided for a seven week visit to South Australia , with 3 weeks work experience in both Adelaide and Port Lincoln and a one week holiday at Victor Harbour . During their stay, the students were billeted with local families.

Whilst working in the Library, the students had experience in Learning and Research Services in the Central and Sturt Libraries, the Systems Section and the Bibliographic Services Section. Their experience of Flinders was extended by a tour of the campus including the Sports Centre, Art Museum and Matthew Flinders Theatre complex. The International Students Association welcomed them warmly, and the Asian Studies Department provided an opportunity for the guests to visit the Pendopo.

Library staff enjoyed working with the visiting students very much and we all gained from sharing experiences of our two cultures.

The end of the visit was marked by two successful social events. A morning tea was given in honour of the guests, where the University Librarian presented each with a clock as a memento. A dinner was also hosted by the Indonesian-Australian Association for the students, their host families and representatives of work experience providers. The Staff Development Librarian attended the very happy occasion which was marked by some spectacular Indonesian dancing by the visiting students. All said that the visit had been very successful and certainly significant bonds with Flinders Library have been forged.

5. STATISTICS

Total Staff (FTE)	85.5
Total Loans	381, 296
Total Non-Serial Volumes Held	757, 777
Total Serial Volumes Held	479, 856
Total Current Serial Titles	23, 801
Total Expenditure on Non-Serial Items	$920, 000
Total Expenditure on Serial Subscriptions	$2, 304, 000

For more statistics see the CAUL statistics website.